Job Specification

We are currently looking for a passionate Assistant Front Office Manager who would love to craft a bespoke guest experience for our guests. The Assistant Front Office Manager is responsible for assisting the Front Office Manager. His/her assistance includes leading and managing all sections of the Front Office Department in order to ensure the highest standards. An AFOM monitors the Front Office employees to make sure all guests receive prompt and personal recognition. He/she takes care of the front desk operation including guest registration, room assignment and check-out procedures. Furthermore an Assistant Front Office Manager assists the Front Office Manager in employee related matters such as evaluations and consulting.

Job Responsibilities

• Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
• Participate in the development, implementation and review of the policies, procedures, practices and standards.
• Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
• Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.
• Maintain high visibility during peak period in order to ensure smooth running of operations and handle customers’ complaints to ensure their satisfaction.
• Greet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.
• Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Hotel Standards in a safe and secure environment.
• Identify training needs, plans training activities and oversee their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
• Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.
• Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.

Skill Set Required

• Self motivated
• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus

Job Requirements

• Bachelor’s degree or equivalent in any related field such as Hospitality Management or Tourism Management.
• At least 2 years of experience in a Front Office Management position preferably in an international five-star hotel.
• Flexible and results-driven professional.
• Excellent communication skills and guest satisfaction orientation.
• Second foreign language would be considered as an advantage.

Salary and Benefits

Offered Salary: AED 4000 monthly
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